Customer service
The products offered on the Site are sold directly by Ballin Project srl (hereinafter referred to as "BALLIN") and forms a limited selection of catalog BALLIN.
BALLIN is a company incorporated under Italian law, tax code and VAT number. IT03194500272, registered C.C.I.A.A. Venice not. VE 289761, having its registered office in 4 Vicolo Benvenuto Cellini 30032 Fiesso D'Artico Venice - Italy. The purchase agreement and related procedures are available in Italian and English and are governed by Italian law.
1. Definitions
The sale of the products offered by our web addresses and www.ballin-shoes.it www.ballin.it (hereinafter referred to as "the Site") is governed by the following terms and conditions (hereinafter referred to as "General Conditions") :
1. Definitions
2. Introduction
3. Purchase
4. Availability
5. Conclusion of the order
6. Price and Payment Method
7. Limitations in the delivery of products
8. Delivery
9. Compliance of the order
10. Returns and Refunds - Withdrawal
11. Liability for defective products
12. Limitation of Liability
13. Disputes
14. Contact
2. Introduction
2.1. The purchase of the goods displayed on this website will only be possible to ship in one of the following countries: Italy (with the exception of the Veneto region), France, Germany, Spain, Netherlands, Sweden, Greece, Belgium, Austria, Denmark, Portugal, Finland, Ireland, Luxembourg, Monaco, the UK and Northern Ireland.
2.2. The goods displayed on our site are offered for sale only to individuals who have reached the age of majority classified as end users pursuant to Legislative Decree 206/2005. Is expressly prohibited resale, rental or sale for any commercial or professional products purchased from this site. For the purposes of the above, with the confirmation of his order the customer declares expressly to purchase products for personal use or BALLIN third, in the case of gift, outside of the professional.
2.3. BALLIN may modify or amend these Terms and Conditions at any time. Therefore, we will ask the customer to check and specifically accepted the General Terms and Conditions in force at the time prior to his purchase.
2.4. The Customer is requested to read carefully these Terms and Conditions which can also be viewed and downloaded at any time via the links on the home page of the Site.
3. Purchase
3.1. For each selected product may be viewed a website that highlights the photographs of the item, the unit price, colors and different sizes (where applicable).
3.2. Each sale made by BALLIN via the Website may include one or more products, for a maximum total of 5 pairs / pieces hereinafter referred to as the "Sale").
3.3. You choose the items you are interested in the description of the products, including measurements or sizes (if any) you want; These, together with one or more photographic images in digital format, allowing will be included in your Shopping Cart to allow a correct representation and identification of product candidates.
3.4. To view selected items and the total price of the order you need to click on the Shopping Cart. The customer is requested to verify the accuracy of the content of the Cart before confirming the order
3.5. If the customer who needs to make changes to your order (such as the article or the number of pets etc ..) or to correct any errors, you must follow the procedures and instructions in your Shopping Cart page. After defining the products to which it intends to proceed to confirm the order by completing the order form according to the instructions provided in the corresponding page of the website and confirm that I have read and accepted these Terms and Conditions and the rules of this site Privacy Policy BALLIN.
3.6. Upon confirmation, the order will be sent directly to BALLIN and will be recorded in the computer located at the headquarters of consultation by the customer from the section of the site MY ORDER. The customer will be able to follow the status of your order as provided in Article 8.
3.7. At the end of the purchase process, we recommend that the customer Provide to download, save or print the General Conditions in force at the time of order. The customer will then receive an e-mail to the address provided on the registration form, including the confirmation of the main conditions of purchase.
3.8. Despite BALLIN constantly take measures to ensure that the photographs displayed on the Site are faithful reproductions of original products, including the adoption of any technological solution possible to minimize inaccuracies, some variations are possible due to technical and characteristics of color resolution that comes with the computer used by the customer. As a result, BALLIN shall not be liable for any inappropriate BALLIN graphical representations of products displayed on the Site due to these technical reasons.
3.9. BALLIN reserves the right in its sole discretion to refuse orders from a customer with whom there is an ongoing legal dispute or unpaid on a previous order. This applies equally to all cases in which the customer deems unsuitable BALLIN, including, without limitation, in the case of previous violations of conditions of contract for purchase online on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.
4. Availability
4.1. The customer acknowledges that the stocks of the products offered by BALLIN through the Service are limited. And 'possible to check the availability of any item offered for sale on the Site at any time, either at the time of the creation of your Shopping Cart, and after the completion of the purchase.
4.2. Occasionally you may experience problems relating to the availability of certain products. In such circumstances, we will inform the client of this fact as soon as practicable (and in any event within the deadlines specified below) by e-mail or telephone. It will offer the customer the opportunity to choose between the performance of an alternative order of the same nature and cost or to cancel the order.
If the customer chooses to cancel the order not be charged on your credit card. If the charge has already been executed, the customer will be refunded as soon as possible.
4.4. BALLIN reserves the right to change the items offered on the Site at any time without prior notice.
5. Conclusion of the order
5.1. The ordering process is completed when you select "Confirm." Upon confirmation, the order is sent to BALLIN to be filled and can no longer be changed or canceled except in the cases expressly provided in these Terms or as required by Italian law.
5.2. The order confirmation shall constitute proof of acceptance by the customer of the provisions in these Terms and Conditions and Privacy Policy.
5.3. In the event of a dispute between BALLIN and the client with respect to a transaction conducted on the Site, the data recorded by BALLIN will be considered evidence of the transaction took place.
6. Price and Payment Method
6.1. The prices of all products offered for sale on the Website are inclusive of VAT at 21%.
6.2. Prices of products available for sale are displayed in Euro (€) for shipments to Italy, France, Germany, Spain, Netherlands, Sweden, Greece, Belgium, Austria, Denmark, Portugal, Finland, Ireland, Luxembourg, the Principality of Monaco;
6.3. The total amount of the order including the shipping costs, which will be shown separately as soon as you confirm the shipping address of the products purchased.
6.4. BALLIN reserves the right to change the prices of products offered for sale on the Site at any time and without notice. You will be charged the prices displayed on the Site at the time of confirmation of the order, provided that you are available at that time of the order.
6.5. BALLIN only accepts payments by credit card, VISA and MASTERCARD.
6.6. Shipment of the order takes place only after the verification of the data of the credit card of the customer by the bank, and following receipt of this authorization to charge your credit card. The charge on your credit card the customer will be made only upon delivery of the order.
6.7. In the event that one or more products prove not available, they will only pay the price and shipping costs related to products available.
7. Limitations in the delivery of products
7.1. The products sold on the Site can be purchased and delivered exclusively in the countries mentioned above in Article 2.1. Any orders for shipment to be made outside of these countries will be automatically rejected during the procedure of processing the order. The products will be shipped to the address indicated at the time of the order.
7.2. For security reasons BALLIN not give rise to the shipment of any order sent to a PO Box or accept any order where it is not possible to identify the individual private recipient of the order and its address.
8. Delivery
8.1. Shipping costs are charged to the customer in a lump sum equal to:
- € 10.00 per order for delivery in Italy;
- € 20.00 per order for delivery in France, Germany, Spain, Netherlands, Sweden, Greece, Belgium, Austria, Denmark, Portugal, Finland, Ireland, Luxembourg, Monaco;
- € 20.00 per order for delivery in the UK and Northern Ireland;
Shipping charges are shown together with the other costs related to the purchase at the end of the order form filling, before confirmation by the customer.
8.2. BALLIN will endeavor to deliver the ordered goods as soon as possible, and to this end it has the power to split an order into multiple shipments depending on the availability of items.
In this case BALLIN inform you by e-mail or by telephone and charged to the credit card will be charged separately only for goods actually shipped. In all cases, the shipping charges will be billed in full as if it were a single shipment.
8.3. At a time when the parcel with the items you ordered BALLIN leaves the warehouse, you will receive an 'e-mail address specified by the customer in the order form. This email will contain a tracking code and a link (link) exclusive that will allow the customer to monitor the real-time delivery. Our Customer Service can provide assistance with any matter relating to the delivery; the customer may contact him by e-mail at: [email protected]
8.4. In the event of delivery problems or delays in delivery of more than 10 (ten) working days from the date of order confirmation is required customers to report the incident to BALLIN using the e-mail address @ eshop-ballin shoes. it. BALLIN reserves the right not to respond to complaints made more than thirty (30) days after the date on which it was given during the order.
9. Compliance of the order
9.1. Upon delivery of the products must be monitored to determine whether they match the items ordered.
9.2. Any anomalies found at delivery (eg interference or damage to the package, the damaged, missing items compared with the packing slip, etc.) Will be challenged directly on the delivery form of handwritten comments and signed by the customer.
9.3. If the products do not match those ordered, the customer is obliged to inform BALLIN e-mail [email protected] and has the right to require compliance with the order or, in the case of non-availability of supervening products ordered, to order different items of the same kind and cost or, alternatively, to cancel the order. In case of cancellation, there will be no charge to the credit card of the customer. In the event that the charge on your credit card has already been charged, you will be refunded as soon as possible.
10. Returns - Refund - Exchange goods
10.1 The exercise of the right to cancel the order from the customer and requests for return and refund on any item purchased on the Site may be submitted ONLY for purchases made within the borders of the European Union.
10.2. The exercise of the right to cancel the order from the customer and the required return and refund regarding any item purchased on the Site must be made by filling out the return form and as described below.
a) concerning possible returns of goods must be made no later than 10 (ten) days from the date of delivery of the items to the customer by filling out the "Return Form" available in the "my order "site. Any further request must be sent to the following email address: [email protected].
b) BALLIN will analyze the request and whether or not to return to a time that does not exceed 7 days from the date of receipt of the notice by sending an Authorisation Number (AN)
c) Once AUTHORIZED the customer can proceed with the refund, follow the instructions that will be sent to the same authorization BALLIN
d) The products must be returned in original packaging and undamaged.
e) The product must not have been used, worn or damaged
f) The customer must make use of the label bearing the return address included, for customer convenience, in the package sent by BALLIN.
10.3. If iI is made from AUTHORIZED BALLIN and is provided AUTHORIZATION NUMBER (note) the shipping costs will be borne by BALLIN. BALLIN will also provide clear instructions on how to proceed (courier and delivery and or pick up).
If the return WILL NOT BE AUTHORIZED by BALLIN, the customer will be required to bear the costs of return of the product if it is to maintain the dispute. If the customer fails to take steps to return the product within 15 days of receipt of denial of authorization, it shall be considered definitely and unquestionably accepted.
10.4. BALLIN occur if the products are actually made in the original condition, subject to the right of that person to seek compensation for any damage to mismatch with the products delivered to the customer. BALLIN shall not be liable in the event of loss of returned products, shipping to wrong addresses or delay in delivery of products made on the understanding that the customer assumes all risk of such an expedition.
10.5 All products must be returned in a single shipment. BALLIN reserves the right not to accept the goods on the same order, made at different times.
10.6 Refunds that will be recognized by BALLIN, will be made as soon as possible and in any event within thirty (30) days from the date on which BALLIN became aware of and approved the compensation as provided for in section 10.1
SHIPPING AND HANDLING CHARGES FOR RETURNS
10.7 If the return is for a RETURN POLICY costs of shipping the replacement item will be borne by BALLIN.
10.8 If the return is for a CHANGE ARTICLE costs of shipping the replacement item will be borne by the Client.
10.9 If the return occurs due to a full refund of previously authorized by BALLIN, all shipping costs will be borne by BALLIN.
11. Liability for defective products
11.1. BALLIN is liable for any defects of products offered on the Site, including the non-conformity of the goods as ordered, pursuant to the provisions of the regulations and the Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code, relating to consumer protection, which applies the relevant EC Directives and, in particular, the principles and procedures established by the European Directive 1999/44 / EC).
11.2. This warranty is valid provided that two conditions are met below:
a) the defect appears within 24 months from the date of delivery of the products;
b) the customer formally claims the defects within a maximum of 2 months from the date on which the defect was recognized by the latter.
11.3. In particular, under Article 130 of the Consumer Code, in the event of non-compliance, the customer shall be entitled to restoration of conformity of the product without charge, by repair or replacement, or to have an appropriate reduction of the price or the termination of the contract with respect to those goods.
11.4. Any complaints relating to this guarantee shall be notified by e-mail sent to the following address [email protected], confirmed by mailing (with return receipt) sent to:
Ballin Project Srl - "E-Shop"
Via Santo Spirito 5
MI 20121 MILAN - ITALY
11.5. Return shipping costs for defective products or for non-compliance of the products with the order will be refunded by BALLIN.
12. Limitation of Liability
12.1. BALLIN shall not be liable for any indirect or consequential damages and, in particular, rejects any responsibility in the event of lost profits resulting from the purchase of products BALLIN through the Site.
13. Disputes
13.1. These Terms and Conditions are governed by Italian law and shall be interpreted according to it, including the legislative decree no. 206 of 6 September 2005 (Consumer Code), with particular reference to Title III [Part III], Chapter I, Section II, of the Consumer Code and the Legislative Decree no. 70 of 9 April 2003 (e-commerce law), subject to any other overriding mandatory rule of the country of habitual residence of the customer.
13.2. Ballin joined the mediation center of the Venice Chamber of Arbitration to which the consumer may submit any disputes in case of disagreement, in order to find a solution to the dispute ruling.
In case of dispute will be settled by the court of the place of domicile or residence of the consumer under applicable law or, at the option of the consumer in the event of action taken by the customer, the Court of Venice.
13.3. BALLIN reserves the right to modify or amend at any time these Terms and Conditions and the Privacy Policy. Such amendments shall be effective only in relation to purchase orders submitted after the date of the modification or amendment.
14. Contact
14.1. For any claim, further information or assistance relating to the Site or the purchase process, customers are requested to send an e-mail to the following address: [email protected] or contact Ballin Project Srl "E-shop service "+39 02 76020183